CONTACT

How can we help you?

Do you have a question, need help with your order, or want advice on which Tru flavours to try? We're here for you! At TruGoodness, customer satisfaction is our top priority. Feel free to get in touch, we’ll respond as quickly as possible.

  • Customer service hours

    Monday to Friday: 09:00 – 17:00 PM
    Closed on weekends and public holidays.

  • Prefer a quick message?

    Use our contact form and we’ll get back to you within one working day.

  • Questions about your order?

    Please include your order number and the email address used at checkout so we can help you faster.

Send us a message!

Contact form

Frequently asked questions

Here are some common questions about Next.

What is it? And how does it work?

It's your smart snack-on-the-go - packed with fiber, clean ingredients, and slow releasing energy to keep you fueled, without the sugar crash. just unwrap and enjoy a cookie that's as delicious as it is nourishing.

Do you offer free shipping?

Yes, we offer free shipping on all orders over 299/- within the Netherlands. For international orders, shipping costs are calculated at checkout based on your location.

Which countries do you ship to?

We currently ship to PAN India. If you're unsure whether we deliver to your location, please contact our customer service team before placing your order.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

What is your return policy?

You have the right to return your order within 7 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back to receive return instructions.

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